Return & Refund Policy

At MirellaMart Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Returned within 30 days of the delivery date
Item is unused, unworn, and in its original condition
Item is in the original packaging with all tags attached
Proof of purchase (order confirmation or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as "Final Sale" or "Non-Returnable"
Downloadable digital products
Gift cards
Perishable goods
Items that have been used, washed, or damaged by the customer
Intimate or sanitary goods for hygiene reasons

3. How to Initiate a Return

To start a return, please follow these steps:

Contact us at GigiKrofft9609@outlook.com with your order number and reason for return.
Our team will review your request and respond within 1–2 business days.
If approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Pack the item securely and ship it to the address provided. Please include your RMA number on the package.
Once we receive and inspect the returned item, we will process your refund or exchange.

Please do not send items back without first contacting us — unauthorized returns may not be accepted.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days and credited to your original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping fees are non-refundable unless the return is due to our error.

6. Partial Refunds

Partial refunds may be granted in the following situations:

Items returned after the 30-day return window
Items that show signs of use or are not in original condition
Items with missing parts or packaging

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at GigiKrofft9609@outlook.com. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with:

Your order number
A description of the issue
Clear photos of the damaged or defective item

We will arrange a replacement or full refund at no additional cost to you.

9. Late or Missing Refunds

If you haven't received your refund after the stated processing time, please:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank, as there is often some processing time before a refund is posted
If you've done all of the above and still have not received your refund, please contact us at GigiKrofft9609@outlook.com